Terms & Conditions

These terms govern use of the Ubomi Travel website and booking or inquiry services for accommodation and related travel experiences in Cape Town. By using this website or submitting a booking request or inquiry, you agree to these terms.

Last updated: 20 July 2026

1. Operator / contracting party

Marcus Galli — Ubomi Travel
Postal address: 70 Prestwich Street, De Waterkant, Cape Town, 8001, South Africa
Email: info@ubomitravel.com · Bookings: booking@ubomitravel.com
Phone: +27 21 418 3000

Unless another contracting party is expressly named in a written confirmation, the contract for the stay is concluded with Marcus Galli (Ubomi Travel). Provider ID: see Impressum.

2. Services

Ubomi Travel offers curated accommodation (including The Docklands apartment) and may assist with individual event or travel inquiries. Website content is provided for information and booking facilitation. Availability, rates, and property details may change and are binding only when a booking is confirmed as described below.

3. Contract formation (inquiry ≠ binding booking)

Submitting a quote request, reservation inquiry, or event inquiry does not create a binding accommodation contract. Such submissions are invitations for us to make or confirm an offer.

A binding booking is formed only when:

payment required for confirmation has been successfully completed (where payment is requested), and
you receive a booking confirmation from us (email is sufficient) or from the payment/checkout process we designate.

Until then, prices and availability shown on the website are non-binding estimates unless expressly stated otherwise in writing.

If you continue to an external checkout or book via a third-party channel partner, that platform’s terms and confirmation process may also apply to the booking concluded there.

4. Prices and currency

Guest-facing prices on this website are shown in euro (EUR) unless stated otherwise. Estimates may include accommodation, applicable discounts, and cleaning fees as displayed in the booking UI. Taxes, deposits, or other charges — if any — are those shown at the time of confirmation.

You are responsible for providing accurate guest and contact details.

5. Eligibility (adults as contracting guests)

Bookings may only be concluded by persons aged 18 or over. Children and infants may stay when permitted by the property rules and when declared in the booking; they must be accompanied by a responsible adult guest who is the contracting party.

6. Cancellations and changes (Firm policy)

For direct bookings via this website, the Firm cancellation policy applies (aligned with common short-stay Firm rules; long-term stays of 28+ nights follow stricter long-term rules). The booking page shows the current policy summary; for completeness:

Full refund if you cancel at least 30 days before check-in.
If you cancel between 7 and 30 days before check-in, we retain 50% of the accommodation total (partial refund).
If you cancel less than 7 days before check-in, there is no refund.
Long-term stays (28+ nights): Strict long-term rules — full refund only if you cancel within 48 hours of booking and at least 28 days before check-in.

Maximum stay is typically 60 nights unless we agree otherwise in writing. Cleaning fees and non-refundable components, if any, follow the confirmation.

If we must cancel due to circumstances beyond our reasonable control (for example serious property damage, government restrictions, or force majeure), we will notify you as soon as practicable and offer a suitable alternative or a refund of amounts paid for the cancelled stay, as appropriate.

Bookings made via external channel partners may follow that channel’s cancellation rules as shown at checkout.

7. House rules and guest conduct

Guests must comply with building rules, local regulations, and the house rules provided for the property (also summarised on the listing pages where available). This typically includes quiet hours, occupancy limits, smoking rules, pet policies, and pool or common-area rules.

Unauthorised parties, excessive noise, illegal activity, or damage to the property or building may result in immediate termination of the stay without refund, and you may be liable for repair costs, additional cleaning, and related expenses.

8. Check-in, access, and security

Check-in instructions, access codes, and keys (including smart-lock codes where used) are provided for your stay only and must not be shared with unauthorised persons. Lost keys or misuse of access systems may incur replacement or security fees.

9. Liability

We provide accommodation and related services with reasonable care. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of enjoyment, or losses arising from travel disruptions, third-party platforms, or events outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law (including liability for death or personal injury caused by negligence, or for fraud). Guests are responsible for their personal belongings; we recommend travel insurance.

Property and local law: The accommodation is located in South Africa; matters concerning the property, local regulations, and on-site operations are governed in particular by South African law and local rules.

10. Website use

You may use this website for lawful purposes only. You must not attempt to disrupt the site, scrape it in an abusive way, or misuse booking or inquiry forms. Content on this website (text, images, branding) is owned by Ubomi Travel or its licensors and may not be copied for commercial use without permission.

11. Third-party services

This website may link to or integrate third-party services such as map providers (Mapbox), font/icon CDNs, payment providers, and property management / booking / channel infrastructure. Those services are governed by their own terms and privacy policies. We are not responsible for the content or practices of third-party websites you visit via external links.

12. Privacy

How we process personal data is described in our Privacy Policy.

13. Applicable law and consumer rights

These terms are governed by the laws of the Republic of South Africa, without prejudice to mandatory consumer protection provisions that apply under the law of your country of residence.

If you are a consumer habitually resident in the European Union / EEA, you may benefit from mandatory provisions of the law of your country of residence (including under the Rome I Regulation). Nothing in these terms limits those mandatory rights. For such consumers, courts in your country of residence may also have jurisdiction for consumer contracts where mandatory rules so provide.

Subject to the foregoing, courts in Cape Town, South Africa, shall have jurisdiction for disputes arising from these terms or the booking, insofar as this is legally permitted.

14. Online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Contact

Questions about these terms: booking@ubomitravel.com or info@ubomitravel.com, or call +27 21 418 3000.